• April 20, 2025
  • 11:39 AM

Effective Date: April 1, 2025

It Stix Signs & Graphics Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting any personal information you provide through our website, https://www.itstix.ca (“Website”). This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with applicable privacy laws and regulations.

1. Information We Collect

We collect both personal and non-personal information to provide our services and enhance your experience.

a. Personal Information:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name
  • Mailing Address (if submitted)
  • Service Inquiry Details
  • Any other information submitted voluntarily via forms or communication

b. Non-Personal Information:

  • Browser Type and Version
  • Device Type and Operating System
  • IP Address
  • Referring Website
  • Pages Visited
  • Date and Time of Visit
  • Clickstream Data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries and provide customer service
  • To deliver services, estimates, and order fulfillment
  • To manage appointments, bookings, or consultations
  • To send promotional content (if you opt-in)
  • To monitor and analyze trends, usage, and activities
  • To maintain, optimize, and improve our Website
  • To fulfill legal and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember user preferences
  • Enable core site functionalities
  • Analyze site traffic via tools like Google Analytics
  • Support remarketing efforts on platforms like Google Ads and Meta (Facebook/Instagram)

By continuing to use our Website, you consent to the use of these technologies. You may disable cookies via your browser settings, though this may affect your experience.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with third parties under the following conditions:

Service Providers:

  • Website Hosting (e.g., SiteGround)
  • Email Marketing (e.g., Mailchimp)
  • Analytics Platforms (e.g., Google Analytics)
  • Payment Processors (if applicable)

Legal Requirements:

  • If required by law or in response to valid legal requests (e.g., court orders or subpoenas)

All third parties are required to maintain the confidentiality and security of your information and only use it to provide services on our behalf.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purpose it was collected for
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes or enforce agreements

You may request deletion of your personal data at any time (see Section 7).

6. Data Security

We use industry-standard technical, administrative, and physical security measures to protect your data, including:

  • SSL (Secure Socket Layer) encryption
  • Strong password policies and access controls
  • Secure data storage and backup protocols

However, no transmission method over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights:

  • The right to access your personal information
  • The right to correct or update inaccurate data
  • The right to request deletion of your data
  • The right to object to or limit data processing
  • The right to withdraw consent at any time
  • The right to data portability (in applicable regions)
  • The right to lodge a complaint with a regulatory authority

To exercise any of these rights, please contact us using the details provided in Section 11.

Our Website may include links to third-party websites, such as suppliers, partners, or platforms we use (e.g., Meta, Google, Mailchimp). We are not responsible for the privacy practices or content of these sites. We encourage users to read the privacy policies of each site they visit.

9. Children’s Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will delete it immediately.

10. International Data Transfers

If you are located outside of Canada, please note that your information may be transferred to and processed in Canada or other countries where our service providers are located. By using our Website, you consent to such transfer.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. When changes are made, the revised policy will be posted on this page with an updated effective date. We encourage users to review this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us

It Stix Signs & Graphics Inc.
P.O. Box 1973, Bancroft, K0L 1C0, Ontario, Canada
Email: itstix@itstix.ca

  • Copyright © 2008 - 2025 It Stix Signs & Graphics Inc., all rights reserved.